Fulfillment Manager

The Fulfillment Manager will be responsible for order fulfillment, quality control and shipping and will coordinate closely with Customer Service and Sales teams in a high volume, continuousflow, process driven fulfillment center.

Daily Recurring Responsibilities:

• Processes daily orders by fulfilling pick tasks, filling orders and shipping.


• Adherence to daily company goals targets


• Ensure orders are being filled and shipped timely and accurately.


• Prevents product damage and shrinkage, accidents, and occupational hazards.


• Effectively monitors flow of goods through the inventory management system and warehouse physical storage.


• Maintain a clean and safe work environment.


• Staffing and managing the fulfillment employees to include all permanent and seasonal staff.


• Provides clear direction and general guidance to the department in the formulation and implementation of procedures, and ensures that these are translated and enforced into action to meet operational goals.


• Develops and implements business process initiatives to optimize departmental operations in accordance with overall business objectives.


• Prepares necessary SOP’s for fulfillment processes.


• Help analyze current operations and make recommendations on ways to improve


• Manages and provides weekly reporting.


• Assist in growing our customer base by providing excellent service.


• Maintains the highest standards of customer service by immediately attending to and resolving customer issues.

Qualifications

• 5+ years in leadership position in fulfillment operations.


• Proven history of effective management skills.


• Exposure to warehouse physical storage operations.


• Proficient using Microsoft Office package.


• Working knowledge of inventory management systems.


• Ability to multi-task.


• High attention to detail.


• Possess excellent verbal and written communication skills.


• Participate in cross training and continuous skill development.


• Must be able to occasionally work weekends and after-hours during peak times (based on company need).